Business Communication Skills

Course Description

Business Communication course objectives are to support us progress the ability needed to succeed in today's scientifically improved workplace by concentrating on the growth of professional oral and written communication skills. Having good oral communication and writing skills is imperious in today's workplace. In the past, business people may have written a couple business letters a month, but now they can receive and send hundreds of email messages weekly. Their inscription skills are showcased in every message they send. As well, with the arrival of videoconferencing, large-scale meetings are possible with increased frequency. Through this course, you will progress your: memo, letter, email, report, policy and proposal writing; presentation skills; participation in and chairing of meetings; and job application strategies.

Objectives

Learn how to:

• Write e-mails, memos, press releases, and business letters with different tones and for unlike purposes.
• Comprehend the importance of being an actual business communicator in today’s changing workplace.
• Write reports, policy documents, and proposals in different formats.
• Communicate with the public and colleagues by phone, in person, and in meetings.
• Deliver professional, oral presentations. Write a refined resume and cover letter and efficiently prepare for interviews

Target Audience

• The course provides communication skills training for individuals wishing to develop their interpersonal skills and build rapport with others in the workplace. The training covers effective communication strategies to enhance understanding and verbal communication with others.
• This business-orientated course is also helpful to those providing or selling a service to others, as well as people responsible for managing communication across teams and the organization.

Prerequisites

• Basic Computer Knowledge.

Duration

• 24 Hours

Course Outline

Proper Email Etiquette is a fundamental requirement for all jobs. The ability to pass the message accurately and in the right tone is of utmost importance. All business experts agree that good email etiquette promotes good business.

A brief outline of 3 days is as below:

Day 1

Introduction to Communication:

a) Good Communication Vs Effective communication

b) 2 golden Rules Of Effective Communication

1. When Do We Not Communicate?

We Cannot Not Communicate

2. Communication is not what I say, it is what the other person understands

c) Commandments of Written Communication

• Commandment 1- Follow the OBC structure
• Commandment 2 - Understand your audience/relationship
• Commandment 3 – Write with Clarity
• Commandment 4 - Get to the Point
• Commandment 5 – Basic Grammar
• Commandment 6 – Tone in email is a powerful tool
• Commandment 7 - Words are powerful
• Commandment 8 – Customer Behavior and Service

Day 2

1. Email Etiquette

The Structure

• Fields required
• Subject lines
• Body – How to stay focused on what you really want?

Power of a Dialogue- Mastering the Critical Conversations!

• When to talk and when to eMail
• How to Stay in Dialogue When You are Angry, Scared, or Hurt

Minding the Details

• Capitalization
• Punctuation
• Abbreviations & emoticons
• Responding to careless e-mailers

Being Organised Matters

• Getting to the point
• Order of ideas
• Development/ Bulleting

Editing Your e-Mail Message

• Sentence structure
• Word choice
• Editing techniques

2. Chat Etiquette - Main goal is to help the customer

Knowledge tips

• Know the offer / services
• Know your resources

Behaviour tips

• Focus on solving the issue
• Leave your attitude at the door
• Listen patiently
• Be cheerful and polite
• Dos and Donts

Other Technical Tips

Day 3

Business Culture and Communication Introduction

• Become more aware of cultural differences and similarities in the workplace
• Gain a better understanding of how culture influences communications and other behavior at work
• Learn some techniques to adapt or flex your own ways of communicating so you may become more effective
• Take away more information and tips about cross-cultural business communications

Others

• Relationship management
• Automatic replies
• Copying/ Blind copying
• Forwarding - When not to forward?
• Managing e-Mail dialogues
• Attachments
• Handheld devices
• e-Mail templates
• Urgent email
• Read receipts
• Practice with Sample emails and drafting new emails
• Corrections etc.