ITIL Courses
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ITIL Courses Offered by Learnovate


Course Overview

ITIL® is the world’s leading best practice framework for implementing IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management.

Learnovate can help you raise your levels on service management and ensures that you Plan, engage, design, obtain, deliver and improve your IT Services. Training on Service management courses will give your organization the skills required to effectively adopt to the rapid changing environment while saving your company time and money. 

To have an efficient and reliable Service Management means that your services will work more often and you will be able to respond more quickly in case of failure. With increased dependability on services can transform your organization and allow your customers assumes the services are always available

Who Should Attend

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL®  certification and who want to prepare for ITIL® exam.

Course Objectives

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4

ITIL Courses Offered;



Contact Information

Eco Bank Towers, 4th Floor Muindi Mbingu Street
P. O. Box 21857 - 00100 Nairobi

Mob: +254 780 342 333, +254 202 246145, 2246154 

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