Chapter 1: Introduction
1.1 Purpose of the BABOK® Guide
1.2 What is Business Analysis?
1.3 Who is a Business Analyst?
1.4 Structure of the BABOK® Guide
Chapter 2: Business Analysis Key Concepts
2.1 The Business Analysis Core Concept Model™
2.2 Key Terms
2.3 Requirements Classification Schema
2.4 Stakeholders
2.5 Requirements and Designs
Chapter 3: Business Analysis Planning and Monitoring
3.1 Plan Business Analysis Approach
3.2 Plan Stakeholder Engagement
3.3 Plan Business Analysis Governance
3.4 Plan Business Analysis Information Management
3.5 Identify Business Analysis Performance Improvements
Chapter 4: Elicitation and Collaboration
4.1 Prepare for Elicitation
4.2 Conduct Elicitation
4.3 Confirm Elicitation Results
4.4 Communicate Business Analysis Information
4.5 Manage Stakeholder Collaboration
Chapter 5: Requirements Life Cycle Management
5.1 Trace Requirements
5.2 Maintain Requirements
5.3 Prioritize Requirements
5.4 Assess Requirements Changes
5.5 Approve Requirements
Chapter 6: Strategy Analysis
6.1 Analyze Current State
6.2 Define Future State
6.3 Assess Risks
6.4 Define Change Strategy
Chapter 7: Requirements Analysis and Design Definition
7.1 Specify and Model Requirements
7.2 Verify Requirements
7.3 Validate Requirements
7.4 Define Requirements Architecture
7.5 Define Design Options
7.6 Analyze Potential Value and Recommend Solution
Chapter 8: Solution Evaluation
8.1 Measure Solution Performance
8.2 Analyze Performance Measures
8.3 Assess Solution Limitations
8.4 Assess Enterprise Limitations
8.5 Recommend Actions to Increase Solution Value
Chapter 9: Underlying Competencies
9.1 Analytical Thinking and Problem Solving
9.2 Behavioural Characteristics
9.3 Business Knowledge
9.4 Communication Skills
9.5 Interaction Skills
9.6 Tools and Technology
Chapter 10: Techniques
10.1 Acceptance and Evaluation Criteria
10.2 Backlog Management
10.3 Balanced Scorecard
10.4 Benchmarking and Market Analysis
10.5 Brainstorming
10.6 Business Capability Analysis
10.7 Business Cases
10.8 Business Model Canvas
10.9 Business Rules Analysis
10.10 Collaborative Games
10.11 Concept Modelling
10.12 Data Dictionary
10.13 Data Flow Diagrams
10.14 Data Mining
10.15 Data Modelling
10.16 Decision Analysis
10.17 Decision Modelling
10.18 Document Analysis
10.19 Estimation
10.20 Financial Analysis
10.21 Focus Groups
10.22 Functional Decomposition
10.23 Glossary
10.24 Interface Analysis
10.25 Interviews
10.26 Item Tracking
10.27 Lessons Learned
10.28 Metrics and Key Performance Indicators (KPIs)
10.29 Mind Mapping
10.30 Non-Functional Requirements Analysis
10.31 Observation
10.32 Organizational Modelling
10.33 Prioritization
10.34 Process Analysis
10.35 Process Modelling
10.36 Prototyping
10.37 Reviews
10.38 Risk Analysis and Management
10.39 Roles and Permissions Matrix
10.40 Root Cause Analysis
10.41 Scope Modelling
10.42 Sequence Diagrams
10.43 Stakeholder List, Map, or Personas
10.44 State Modelling
10.45 Survey or Questionnaire
10.46 SWOT Analysis
10.47 Use Cases and Scenarios
10.48 User Stories
10.49 Vendor Assessment
10.50 Workshops
Chapter 11: Perspectives
11.1 The Agile Perspective
11.2 The Business Intelligence Perspective
11.3 The Information Technology Perspective
11.4 The Business Architecture Perspective
11.5 The Business Process Management Perspective
