Microsoftt Dynamics 365 Customer Service Functional Consultant
COURSE OVERVIEW
If you’re a functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers, you can use this certification to shine a light on your skills and to help advance your career. A Dynamics 365 Customer Service functional consultant implements omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction. As a functional consultant, you know how to work with project managers, developers, and solution architects. You need a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.
During the course, your expert instructor will work through the course preparing you for the Microsoft Dynamics 365 Customer Service (MB-230) exam.
- This course is designed for persons who aspire to one of the Dynamics 365 Functional Consultant Associate role certifications. Knowledge of Email and Excel is required along with a knowledge of Customer Service operations within organizations. Some experience with Dynamics 365 Customer Engagement is preferred.
- A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.
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